H4: reactions which can be more make that is contingent appealing perceptions of a representative than reactions which are less contingent.
H5: reactions which are more create that is contingent satisfaction than reactions which are less contingent.
H6: an organization whoever agent provides more responses that are contingent discerned to have a much better relationship with clients than one whoever representative provides reactions which are less contingent.
But, the relationship aftereffect of latency by contingency may create an ironic impact where the contingency element moderates the effect that is latency. A real estate agent might appear to a chat consumer similarly as genuine if contingent reactions look after having a slow latency as after a faster latency. Ler mais